Return & Refund Policy

Your satisfaction is our top priority.
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date.

Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused and in its original condition

  • All tags, labels, and original packaging are included and intact

  • Valid proof of purchase (such as an order confirmation or receipt) is provided

How to Start a Return

To begin the return process, contact the support team through the website’s Contact page.

Important: Returns sent without prior authorization will not be accepted.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Clear step-by-step instructions for sending back your package

Damaged or Incorrect Items

If an order arrives damaged, defective, or incorrect, contact support within 48 hours of delivery.
A replacement will be arranged or a full refund will be issued as quickly as possible.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned, including:

  • Opened personal care, LED, or electronic products

  • Customized or personalized items

  • Final-sale or clearance items

  • Perishable goods

  • Hazardous materials, including flammable or aerosol products

Exchanges

If you would like a different item, the simplest approach is to return the original purchase and place a new order after the refund has been processed.

EU Customers – Right of Withdrawal

Customers in the European Union have the right to cancel their purchase within 14 days. During this period, unused items may be returned for a full refund without providing a reason.

Conditions:

  • The item must be unused and in its original packaging

  • Proof of purchase is required

Refunds

After the returned item is received and inspected, you will be notified using the contact details provided at checkout.
If the return is approved, the refund will be issued to the original payment method within 10 business days.